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SHIPPING

Shipping is discreet and will not have “Juntame” or any other adult company name visible. Orders will be shipped out within 24 to 72 hours. It may take 3 to 7 business days to receive your package. You must be over 18 years old to order from JUNTAME. 

Note: Because of covid-19, some hot sale items are on backorder now; shipping will take longer than usual. We apologize for the inconvenience.

For items that are not Realistic Butts

SHIPPING TO CONTINENTAL US

$7.99 flat rate shipping under $59 Free US Shipping on orders $59 & up.

SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO

$34.99 flat rate shipping.

SHIPPING TO CANADA, MEXICO

$34.99 flat rate shipping.

SHIPPING TO EUROPE

$20 USPS shipping under 1 lb, $30 if it is over 1 lb.
$9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. (from China warehouse)

SHIPPING TO ASIA

$9.99 for packages under 1 lb. $14.99 if it is over 1 lb. 

SHIPPING TO REST OF THE WORLD

$20 for packages under 1 lb. $30 if it is over 1 lb.

For Realistic Butts

$6.99 for packages under 1lb,  7-15 days
$14.99 for 1lb-4.99lb,  7-15 days
$59.99 for 5lb-7.99lb,  7-15 days
$69.99 for 8lb-10.99lb,  7-15 days
$79.99 for 11lb-13.99lb,  7-15 days
$89.99 for 14lb-16.99lb,  7-15 days
$99.99 for 17lb-19.99lb,  7-15 days
$119.99 for 20lb-25.99lb,  7-15 days
$129.99 for 26lb and up,  7-15 days

Important Shipping Information

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

International Returns

Currently, we are located in the U.S. If you are an international buyer, please make sure your order is correct. Once we ship from our warehouse, we are unable to generate international returns for unopened items at the moment. Please ensure your items are what you want before checking out since we are unable to cancel international orders.  

Return to Sender

Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.

Lost Packages

JUNTAME is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.

If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself.  Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.  If security is an issue, please request the signature required service or provide a secure location for delivery.

To file a claim with the shipping company use these instructions:

USPS: https://www.usps.com/help/missing-mail.htm.

INTERNATIONAL ORDERS

* Lubes and liquid products cannot be shipped internationally.  If you purchase a gift set with a lubricant, we will contact you to replace the item.

JUNTAME is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

RETURN POLICY

We want you to be happy with your purchase from JUNTAME. If you aren't satisfied with your product, we want to help you find one you will love. Start by contacting us at cus@juntame.com with your full name, order number, and shipping address.

For sanitary reasons, items must be brand new and unopened. Returns are only accepted if you made a mistake when placing the order. For malfunctions, please see our warranty policy. Please be sure to look for product dimensions and measurements before you purchase. 

While we do not process exchanges or returns, if your order arrives damage or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered. Our toys are backed by a one year manufacturer's warranty, be sure to register your item within 14 of receiving your item to qualify for warranty replacement.

If you want to return the item, please ship it back to us once you receive the package. Please make sure the item is unopened in its original packaging and contact us by email for return address information, email us your return tracking number at cus@juntame.com and we will be happy to investigate further for you.

Please allow 3-4 weeks for us to receive and process your return. If at any time you have questions about the status of your return, you can get updates by contacting cus@juntame.com.

Shipping fee is non-refundable.

Defective Products:  Contact us to learn about how to troubleshoot the problem.  Be sure to include your order number and we will assist you as soon as possible.